How do we use the information we collect and process

These are examples of how we may collect and use your personal information:

In the provision of services, products or information you have requested. For example:

• The processing of any sales transactions, donations or other payments, verify financial transactions an claim Gift Aid on your donations
• To ask you to help us raise money, donate money to our charity or provide non-financial assistance (but always in accordance with your marketing preferences)
• The provision of information about our work or our activities, that you have asked to receive
• To send you items you have requested by telephone or via our website
• To analyse and improve the services we offer

For administration purposes. For example:

• We may contact you about a donation you have made or an event you have expressed an interest in or registered for
• We may send you information about a race or other event you are a participant in
• For internal record-keeping, such as the management of feedback or complaints
• To record website traffic or to personalise the way our information is presented to you.

For legal purposes. For example:

• Where the processing is required or authorised by law
• For the purposes of credit risk reduction or fraud prevention (regrettably some people target charities for illegal purposes such as money laundering, and we are therefore required to monitor financial activity and report suspected fraud to the appropriate authorities).

For marketing purposes. For example:

• We may supplement or add to the information we hold about you with information that is available through, or we receive from, other sources, e.g. public registers, or third-party information services. This allows us to send you the most relevant information and promote those fundraising opportunities that we believe you are most likely to be interested in 
• We may contact you by mail, email, phone, text or social messaging; in some cases, this will require getting your consent
• If you share a personal story with us via our website or social media channels we may invite you to consent to future communications from us and to sharing your story more widely. Sometimes Haven House is invited by journalists to contribute to news stories relating to our cause, and in this situation we may invite you to participate or to allow us to use your story for these purposes
• We may use the information for prospect research purposes. Prospect research means gathering and reviewing freely given, publicly available data (from sources such as news articles, Charity Commission, Companies House) to identify individuals and organisations who may have the capacity and inclination to give a major gift to Haven House. Gathering such data helps us to approach potential donors in the right way, and avoid excessive and inappropriate approaches.

For fundraising purposes. For example, if you are a fundraiser:

• We advise you on setting up a fundraising page
• We offer you fundraising materials to help you with your fundraising
• We advise you on the best ways to fundraise
• We make you aware of your obligations, where Haven House has purchased your fundraising place.