Privacy for those we provide care and support to

Why we collect information about you
We receive information about your child from your child, you, your family and from other people involved their care (e.g. GP, health and social care professionals). We use this information to keep records about their care.

These records are stored electronically or on paper and may include:

• Personal details like their name, address, date of birth, parent/guardian, legal representative
• Contacts we have with you like appointments and telephone calls
• Notes and reports about their health, treatment and care
• Relevant information from people who care for them or know them well
• Things we are told about wishes and preferences

How records may be shared with other professionals
Members of the Haven House Care team looking after your child may share relevant information from their records with each other. This team may include doctors, nurses, therapists, pharmacists, administration staff and people providing emotional and practical family support. It may also include students or trainees in medicine or health and social care who are working with our team.

Often it is necessary to share relevant information from your child’s records with health or social care professionals in other services who are directly involved in their care. Such professionals may include GPs or district nurses, hospital teams, ambulance staff or social care services.

In these circumstances, we only share relevant information from their records for medical purposes with your consent and if these people have a genuine need for it, or if we are under a legal obligation to do so. If you give us any specific instructions not to share their records in this way, we will respect this to the extent we are not prohibited from doing so by any legal obligation, although this may affect your child’s care. If it will affect care, we will let you know.

Other reasons for sharing records
Your child's records help us to review the care we provide and to make sure that it is of the highest possible standard. This includes routine audits of our care or investigating and responding to complaints, incidents or near misses. Our regulatory body, the Care Quality Commission (CQC), or NHS organisations who commission services from us, may also ask to view relevant information from these records and/or seek feedback from you about the service we provide. We may also share information with local organisations, or commissioners, to gain Commissioned care funding.

If you don't want us to share relevant information from your child's records with these organisations or you don't want to provide feedback, they will respect your wishes where it is possible to carry out their checks without looking at relevant information from records and/or contacting you for feedback.

Some relevant information in your child's records may also be shared with other professionals or other organisations. This might be to help teach health or social care professionals, to provide statistical information to national organisations with interests in health care or health care research. When relevant information from your child's records are shared in this way, we remove or disguise any personal or identifiable information about you wherever possible. Your wishes will be respected, and if you do not want us to share your child's records in this way it will not affect their care.

Occasionally, we are required by law to share records and may therefore be prevented from respecting your wishes not to share these records. This includes when:

• Our regulator, the CQC, is carrying out an audit
• We find an infectious disease (like meningitis or measles) which may put others in danger
• A formal court order has been made
• Other organisations like the police or social services need it to prevent serious crime or where there is a child or adult at risk of abuse or neglect.

How you can help us
You can help us by giving us the right details about yourself and your child, and by letting us know if you have any particular wishes about sharing your records. You can also help by letting us know when any of these details change.

How we keep your records safe
We take our obligations to keep your child’s records safe very seriously. Everyone working for us, or who has received their records from us, has a legal duty to keep records confidential. They are monitored by the Caldicott Guardian, a senior clinician responsible for ensuring that people’s rights to privacy and confidentiality are respected.

Haven House Children’s Hospice Caldicott Guardian
Eileen White – Director of Care
Haven House Children’s Hospice
The White House
High Road
Woodford Green
Essex
IG8 9LB
Telephone: 0208 505 9944
Email: [email protected]